Return & Refund Policy


We are committed to providing you with the absolute best products and are happy to accept the refund. Upon presentation of the original invoice, we allow to refund for the following reasons:

  • Design error: wrong design compared to information provided by customers on our site.
  • Bad quality: blurry image/print.
  • Damage during shipment.

What should you do?

  • Step 1: Contact us by email:
  • Step 2: After receiving the customer's refund request, the support team will review and respond within 12 hours on business days.
  • Step 3: If the refund case is approved, we will refund the customer in 2 business days. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

We do not process a refund/reprint in the following cases:

  • Your order did not arrive due to factors within your control (ex: providing the wrong shipping address, not being at home to receive the delivery, and not picking up the packages as requested)
  • Your order did not arrive due to exceptional circumstances outside the control of Our Store (ex: not being cleared by your country's customs, being delayed by a natural disaster, showing "delivered" in the tracking system, having been shipped into your mailbox but gotten lost).
  • Order placed by mistake.


Your satisfaction is our #1 priority. For any defective products, send us an e-mail at for better advice. If your item meets one of the following conditions, please contact us as soon as you receive the item. We will reship your order at no cost. There is no need to return the wrong or defective item.

- Design error: wrong design compared to information provided by customers on our site.

- Bad quality: blurry image/print. 

- Exceeded shipping time: If you do not receive the order within the timeframe.

- Damage during shipment.

What should you do? Contact us as soon as you get your items and provide us necessary information:

1.    Provide your order number and high quality image of the damaged item you received as proof

2.    Shipping label of the package including your tracking number

3.    A clear description of the problem

As soon as evidence is verified by us, a new replacement will be queued within 24 hours.

Any claims for after-sale issues such as wrong color/wrong size/misprinted/damaged/defective items...must be submitted within 30 days after the product is received. We won’t handle orders delivery over 1 month.

Frequent cases of return and refund

Below is how we generally handle frequent issues with fulfilling and shipping orders. How we handle these cases may still vary depending on how serious the case is, and after we have collected all the.

This is not how we always act on every request. The actual solution may differ for each case.

  • Shipping the wrong item: We will replace the item.
  • Damaged item: When our items are processed, it’s always intact and has no damage. However, there are many cases in which Custom Control will tear the shipment to check for its content, or there may be damages during transportation. It’s hard to check whose responsibility it is. In most cases, we will replace the item if the damage can be seen. The customer must also send proof of the damage and a photo of the packaging label so we can inspect further.
  • Small print area or broken print area (low-quality printing): if the issue is because of the factory (which means that the artwork file follows our guidelines but the print area is still small), we will replace the item.
  • Actual product is smaller than the announced size: If the actual product is more than 3 centimeters shorter/longer/wider/smaller than the announced size chart, we will replace the item.
  • Missing Item: If the order includes 2 or more items but the package the buyer received contains less than the actual order quantity, in most cases, we will immediately send the missing item to the buyer. If the buyer requests a refund for the order, we will send a partial refund for the order. The amount of the refund is calculated by the fulfillment cost for the missing item, and the shipping cost (if applicable).
  • If the shipment is late or is kept at customs waiting for customs clearance for too long (more than 5 business days for US orders and more than 8 business days for International orders) more than the guaranteed shipping time, we will replace the item for you.


We only accept order cancellations within 6 hours of your order.